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Got a tech problem? We鈥檝e got you covered. Whether it鈥檚 logging in, connecting to Wi-Fi, installing software, or using a university system, our IT Helpdesk will get you back on track 鈥� fast.

How to get help

鈥� Sign in to our online portal to request support, report an issue, or follow step-by-step guides.
Chat live&苍产蝉辫;鈥�&苍产蝉辫;Get instant answers from our team via live chat.
Call us&苍产蝉辫;鈥�&苍产蝉辫;Speak directly with a technician on +44 (0)1206 87 2345.
鈥� See current issues and planned maintenance.

Support hours

You can reach us Monday to Friday, 8:30am to 6:00pm, except on University closure days.

In-person support

Drop in at your local IT Helpdesk for face-to-face support:

Campus	Location	Opening hours
Colchester	Currently unavailable	鈥�
Southend	TF.2.03, Info Point, Learning Hub	Monday to Friday, 8:45 am 鈥� 5:00 pm
Loughton	Library and IT Centre, Hatfields	Basic help available from library staff. Check for availability.

For enquiries contact your
糖心Vlog
Wivenhoe Park
Colchester CO4 3SQ

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